Returns & Exchanges
Customer satisfaction is our number one priority. If you are not pleased with your product, please see below for our store policy on returns and exchanges.
All shipping for returns and exchanges is complimentary for US customers with the prepaid shipping label included in the original shipment. If you are based outside of the US, you must pay for all related taxes and duties to ship your return.
Once we receive the return, we will inspect the product per our return guidelines detailed below.
The original retail value of the product plus sales tax where applicable will be refunded once the refund is processed. Any sales, promotions, and discounts applied at the time of purchase will automatically be taken into account.
Your refund will be credited to the original payment method used at the time of purchase. Please allow 7-10 business days for the credit to reflect on your account once the return is processed.
Before shipping out your return for an exchange, please email us at firstname.lastname@example.org to reserve the items you would like in exchange for your return. Once we have received and processed your return per our return guidelines, you will receive a confirmation email for the shipment of your exchanged item.
Your original payment method will be either credited or debited if there is a price difference between the original and exchanged items.
Clothing & Accessories
We will accept any new, unused, and unworn items with the Style By Seoul tag still attached within 7 days of the date you receive your order. Refunds and exchanges that do not satisfy these conditions will not be accepted and will be returned to the original shipping address.
All jewelry is eligible for a full refund or exchange if they are new and unused within 30 days of your purchase. Refunds and exchanges that do not satisfy these conditions will not be accepted and will be returned to the original shipping address.
All single-use beauty products (e.g. sheet masks) are eligible for a full refund or exchange if they are new and unused within 30 days of your purchase.
For all other beauty products, if you are not completely satisfied with your purchase, you may return your purchase for a full refund or exchange within 30 days of your purchase. The products must be gently-used and still have at least 50% of its original content. Refunds and exchanges that do not satisfy these conditions will not be accepted and will be returned to the original shipping address.
Please note that all beauty products purchased at the Style By Seoul Beauty Cart may only be returned in-person at the store.
All items marked FINAL SALE are not eligible for refunds or exchanges.
Please contact us immediately if you discover that the item(s) you received are damaged.